Remote Bilingual (Korean/English) QI Data Coordinator

Guidehealth; Aurora (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative healthcare company is seeking a dedicated individual to join their remote team as a Subject Matter Expert in Medicare Advantage quality measures. This exciting role involves engaging with patients, collecting quality data, and collaborating with healthcare providers to improve patient outcomes. You'll leverage your bilingual skills and healthcare knowledge to make a meaningful impact in the lives of patients while working in a supportive and flexible environment. If you're passionate about enhancing healthcare quality and enjoy working with a dynamic team, this opportunity is perfect for you.

Benefits

Flexible time off

Comprehensive Medical, Dental, and Vision plans

401(k) plan with employer match

Life and Disability insurance

Employee Assistance Program (EAP)

Paid parental leave

Professional growth resources

Qualifications

• 1-3 years of experience in a healthcare setting.
• Experience in Medicare Advantage Quality data abstraction.

Responsibilities

• Engage with patients to educate on preventive care measures.
• Collect quality measure data using various EMR systems.

Skills

Bilingual Korean and English

Healthcare experience

Data abstraction via EMR systems

Communication skills

Attention to detail

Education

Associate degree or greater in related field

Certified/licensed professional - CMA, LPN

Tools

EMR systems

Microsoft 365 (Excel, Word, PowerPoint, Teams)

Cloud platforms

Job description

WHO IS GUIDEHEALTH?

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

Job Description

WHAT YOU’LL BE DOING

• Work in a fully remote environment and virtually engage with company and team in your daily work.
• Subject Matter Expert (SME) on entire scope of MA Part C & D quality measures, Stars rating, customers and quality initiatives under various commercial and governmental payers.
• Collect quality measure data using various EMR systems.
• Conduct proactive patient outreach initiatives to identify and address quality gaps, engaging with patients to educate them on preventive care measures, schedule necessary screenings or appointments and facilitate adherence to treatment plans, thereby contributing to improved health outcomes and closing quality gaps.
• Manage daily work using multiple systems and applications - EMR systems, payer portals, vendor/customer quality systems, Guidehealth applications, Microsoft 365 for Excel, Word and PowerPoint, and Teams for messaging and meetings.
• Work with patient lists, gap lists, sourced health data and medical records in your daily work.
• Pivot and adapt to optimize customer performance and quality earnings.
• Leverage all quality related resources to ensure accuracy and completeness of work - NCQA/HEDIS specifications, coding documents, quick reference guides.
• Prioritize daily work to meet various quality reporting deadlines and requirements.
• Communicate quality performances, barriers and improvement strategies both internally and with customers.
• Follow all established policies and procedures for various QI workflows to ensure overall success.
• Collaborate with customers, payers, and co-workers to accomplish daily work.
• Participate in all departmental and payer sponsored webinars/trainings/support calls throughout the year.
• Communicate professionally and develop positive relationships with co-workers, customers, providers and providers’ support staff.

What You'll Need To Have

• Bilingual Korean and English.
• Associate degree or greater in related field or certified/licensed professional - CMA, LPN.
• Minimum 1-3 years of experience in healthcare setting; time spent working/charting/data abstraction via EMR system/s, knowledge of medical terminology, MA quality measures.
• Minimum 2 years’ experience in Medicare Advantage Quality data abstraction and patient outreach as strategy for quality care gap closure and medication adherence initiatives.
• Tech savvy in managing the technical side of this position - working with health data, working in Excel and PowerPoint, navigating multiple systems and applications.
• Highly skilled in verbal and written communications.
• Strong attention to detail, organized and ability to meet hard deadlines.
• Ability to collaborate with others and work effectively with management, co-workers, and customers.

WOULD LOVE FOR YOU TO HAVE

• Experience in quality improvement initiatives and data submissions.
• Proficiency in Electronic Medical Record (EMR) software and cloud platforms.

What You Get

• Use your skills to make a meaningful impact in healthcare.
• Work with a great team in an awesome work environment.
• Competitive compensation.
• Great benefits like flexible time off.

COMPENSATION:
The hourly rate for this role is between $28-32 hour plus $1.50 per hour for bilingual language skills.

BENEFITS:
While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those 'just in case' moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer Flexible Time Off tailored to meet your needs and the needs of the business, helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Remote Work Technical Requirements

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The recommended internet speed is a minimum of 50 mbps download, 10 mbps upload.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries
• Hospitals and Health Care