Bilingual Customer Support Specialist – Insurance
Florida One Insurance
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Benefits offered by this job
Job summary
Texas One Insurance in Dallas is seeking a Full-Time Bilingual Customer Service Representative to support English- and Spanish-speaking clients onsite. You will resolve insurance questions, guide policy updates, and help clients navigate their coverage with empathy and clarity.
The role emphasizes strong communication, problem-solving, and teamwork with agents. The company offers a competitive salary and a benefits package including health insurance, life insurance, PTO, licensing support, and
Qualifications
- Fluency in English and Spanish (verbal & written).
- Excellent verbal and written communication skills.
- Empathy, professionalism and customer service mindset.
- Problem-solving ability and attention to detail.
- Adaptability in a fast-paced environment.
- Collaborative, team-oriented mindset.
Responsibilities
- Responding to customer inquiries via phone, email, and in person
- Assisting with policy updates, claims, and general insurance questions
- Providing clear, empathetic support in both English and Spanish
- Collaborating closely with our agent team to ensure a seamless customer experience
- Maintaining accurate records and documentation
Skills
Job description
Texas One Insurance in Dallas is seeking a Full-Time Bilingual Customer Service Representative to support English- and Spanish-speaking clients onsite. You will resolve insurance questions, guide policy updates, and help clients navigate their coverage with empathy and clarity.
The role emphasizes strong communication, problem-solving, and teamwork with agents. The company offers a competitive salary and a benefits package including health insurance, life insurance, PTO, licensing support, and
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