Remote Bilingual Customer Support Agent (Spanish/English)

Credit9; Scottsdale (AZ); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Paid time off

Flexible Spending/HSA

Employee Assistance Program (EAP)

Job summary

Credit9 is seeking a Bilingual Customer Service Representative to join our team. The role involves professionally dialing, answering, screening, and transferring calls, while managing inbound/outbound calls and maintaining CRM records.

You will assist clients with enrollment processes and modifications to their programs, delivering outstanding customer service. La experiencia en atención al cliente, dominio del español e inglés y habilidades de tipeo son esenciales.

Qualifications

• Bilingual in Spanish and English required.
• Proficient typing and data entry skills.
• Basic computer operations and CRM familiarity.
• Strong teamwork and communication abilities.

Responsibilities

• Handle high volume inbound/outbound calls and emails.
• Follow scripts and transfer calls to appropriate departments.
• Update client information in CRM and track progress.
• Assist Debt Consultants with enrollment processes.
• Maintain accurate records of conversations in CRM.

Skills

Bilingual (Spanish-English)

Data entry

CRM usage

Team collaboration

Customer service mindset

Education

High School diploma

Job description

Credit9 is seeking a Bilingual Customer Service Representative to join our team. The role involves professionally dialing, answering, screening, and transferring calls, while managing inbound/outbound calls and maintaining CRM records.

You will assist clients with enrollment processes and modifications to their programs, delivering outstanding customer service. La experiencia en atención al cliente, dominio del español e inglés y habilidades de tipeo son esenciales.