Sales & Service Rep — Tires & Wheels

American Tire Distributors; California; On-site; USD 22,000 - 31,000; Full time

Job summary

American Tire Distributors is seeking a Customer Service Representative in California to drive sales and service existing customers via telephone. You will resolve problems, stay informed on products and policies, and provide consultative service to clients across phone, chat, text, and email.

This role focuses on customer retention, new business development, and upholding the company image while meeting productivity targets and providing exceptional support.

Qualifications

• Customer service experience preferred.
• Experience in telephone sales and customer service.
• Knowledge of products, policies, and merchandising.

Responsibilities

• Champion the corporate image and reputation by providing customers with product, program, and system knowledge.
• Communicate professionally with customers via phone, web chat, text, and email.
• Engage in consultative selling of tires, wheels, and associated products.
• Maintain accurate customer records and communicate customer issues and feedback to appropriate individuals through established channels.
• Provide consultation services by answering, handling, and resolving customer questions, requests, issues, and complaints.

Skills

Builds Loyalty

Builds Rapport

Communicates Effectively

Customer-Focused

Decision Quality

Interpersonal Savvy

Plans & Aligns

Navigates Challenges

Problem Solving

Education

High School or GED degree

Job description

American Tire Distributors is seeking a Customer Service Representative in California to drive sales and service existing customers via telephone. You will resolve problems, stay informed on products and policies, and provide consultative service to clients across phone, chat, text, and email.

This role focuses on customer retention, new business development, and upholding the company image while meeting productivity targets and providing exceptional support.