Remote Bilingual Customer Service Specialist (Spanish/English)

Globe Life; Austin (TX); Remote; USD 42,000 - 54,000; Full time

Job summary

Globe Life is seeking a Bilingual Customer Service Representative to join our remote team. You will handle inquiries via phone and email, deliver professional resolutions, and maintain high customer satisfaction while meeting defined performance metrics.

Requirements include 1 year of customer service experience, fluency in Spanish and English, and a high school diploma. This full-time, weekday role offers a supportive environment and opportunities for growth.

Qualifications

• 1 year of customer service experience in a similar role.
• Fluent in Spanish and English, both spoken and written.
• High school diploma or equivalent.

Responsibilities

• Assist with daily call volume and meet service level targets.
• Provide accurate resolutions to customer inquiries in a professional and courteous manner.
• Ensure customer needs are met on every interaction via phone, email, or written correspondence.
• Meet QA requirements and other key performance metrics.
• Handle escalated issues professionally.
• Monday to Friday schedules; overtime may be required.

Skills

Bilingual (Spanish/English)

Communication skills

Microsoft Office

Education

High school diploma

Job description

Globe Life is seeking a Bilingual Customer Service Representative to join our remote team. You will handle inquiries via phone and email, deliver professional resolutions, and maintain high customer satisfaction while meeting defined performance metrics.

Requirements include 1 year of customer service experience, fluency in Spanish and English, and a high school diploma. This full-time, weekday role offers a supportive environment and opportunities for growth.