REMOTE | Bilingual Spanish Customer Service Representative ( TX, SC, NC, FL, GA,VA, PA, MI ONLY)

Frontline Call Center; Pennsylvania; À distance; USD 17 000 - 24 000; Plein temps

Résumé du poste

Frontline Group is hiring a bilingual (Spanish/English) Customer Service Representative to support individuals from home. You will assist with emergency shelter connections and resources, communicating in Spanish and English across multiple systems.

Ideal candidates have call center or customer service experience, remote-work familiarity, and a strong commitment to 100% attendance for orientation and training. Open weekend availability is required.

Qualifications

• Bilingual in Spanish and English, verbal and written fluency required.
• Experience in call center or customer service.
• Remote work experience is a plus.
• Tech-savvy with ability to navigate multiple systems.
• Must have 100% attendance for orientation and training.
• Open availability, including weekends.

Responsabilités

• Provide bilingual customer service to connect people with emergency shelter and resources.
• Handle inquiries in Spanish and English via phone and online channels.
• Maintain 100% attendance for orientation and training.
• Navigate multiple systems while assisting customers.

Connaissances

Bilingual (Spanish/English)

Call center experience

Remote work experience

Tech-savvy — navigate multiple systems

Attendance-driven orientation/training

Open availability (weekends)

Outils

Windows 11

Dual monitors

Ethernet connection

Description du poste

REMOTE | Bilingual Spanish Customer Service Representative

(FL, GA, NC, MI, PA, SC, TX,VA ONLY)

Start Date: October 15th : $15.00/hour (Bilingual- Spanish)

At Frontline Group, we're hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You'll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters.

Quick Overview

• Job Type: Full-time, Temporary
• Pay: $15.00/hour for Bilingual Spanish speakers (W2 Employee)
• Location: 100% Remote
• Orientation: October 15th
• Training Schedule: TBD
• Must have open availability

What We're Looking For

• Fluent Bilingual Spanish/ English speakers (spoken and written)
• Call center or customer service experience
• Remote work experience is a plus
• Tech-savvy with ability to navigate multiple systems
• Reliable: 100% attendance required for orientation and training, no exceptions
• Open availability required (including weekends)

Computer & Equipment:

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors - this helps you see multiple programs at once while assisting customers.
• Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
• At least 16 GB of memory (RAM) with 12 GB usable - this keeps your computer running smoothly while using several tools at once.
• CPU utilization should be 50% or less
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required - Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.

Internet Speed:

• Download speed: 20 Mbps or higher (for receiving data).
• Upload speed: 10 Mbps or higher (for sending data).
• Ping: 20 MS or less (for a fast, responsive connection). Please pay special attention to your Ping, it has to be 20 or less.

Important:

These technical requirements will be verified during your interview - no exceptions. Please join the interview from the computer you plan to use for the position, with your camera turned on and ready to share your screen so we can confirm your computer's setup. Do not join from a cell phone, as you'll need to demonstrate your system's specifications during the session.

All of these requirements will be verified in your interview.

Due to the high volume of applications, we will only be reaching out to candidates who meet the required qualifications.

Note: Some benefits are subject to eligibility requirements, including employment term and other factors.

About Us Frontline Group is a W2 employer that does not hire independent contractors.