Remote Bilingual Insurance Support Associate

teletech; Austin (TX); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Performance bonus opportunities

Health and wellness incentives

PTO / vacation

Job summary

TTEC is seeking a Bilingual Insurance Customer Support Associate - Spanish-English to work remotely in the United States. You will help customers by answering inquiries, researching issues, and guiding them to resolution with empathy.

Expect a supportive culture, potential bonuses, and a benefits package based on your role. This remote position reflects TTEC's flexible, inclusive approach to customer care.

Qualifications

• Bilingual in English and Spanish.
• 6 months or more of customer service experience.
• Integrity to follow HIPAA guidelines on patient privacy.
• High school diploma or equivalent.
• Computer experience.
• High speed internet (>15 Mbps).
• USB wired headset preferred if available.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Bilingual in English and Spanish

Customer service experience (6 months+

HIPAA privacy compliance

High school diploma or equivalent

Computer experience

High speed internet

Education

High school diploma or equivalent

Job description

TTEC is seeking a Bilingual Insurance Customer Support Associate - Spanish-English to work remotely in the United States. You will help customers by answering inquiries, researching issues, and guiding them to resolution with empathy.

Expect a supportive culture, potential bonuses, and a benefits package based on your role. This remote position reflects TTEC's flexible, inclusive approach to customer care.