Remote Bilingual Customer Care Rep (Spanish/English)

Time Investment Co Inc; West Bend (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus

Work-from-Home

Tuition Reimbursement

Monthly bonus

Health insurance

401(k) match

Paid time off

Job summary

Time Investment Company in West Bend, WI is seeking Spanish bilingual Customer Care Representatives who work from home to assist loan holders with questions and monthly payments. The role requires bilingual fluency, 2–3 years of customer service, and familiarity with Outlook and CRM tools.

The position offers a work-from-home model with a flexible schedule, a $1000 sign-on bonus after 90 days, and opportunities for monthly bonuses and growth within the company.

Qualifications

• Fluent in English and Spanish.
• 2-3 years of customer service experience, including assisting customers by phone.
• Proficient in Microsoft Outlook; CRM experience desired.

Responsibilities

• Welcome new customers and review loan information.
• Verify account information to ensure customer needs are met.
• Interact with customers to answer questions and resolve issues.
• Support customers making their monthly payment or updating information.
• Make outbound calls to customers up to 29 days delinquent.
• Handle large volumes of inbound calls.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

Some college or college degree preferred

Tools

Microsoft Outlook

CRM software experience

Job description

Time Investment Company in West Bend, WI is seeking Spanish bilingual Customer Care Representatives who work from home to assist loan holders with questions and monthly payments. The role requires bilingual fluency, 2–3 years of customer service, and familiarity with Outlook and CRM tools.

The position offers a work-from-home model with a flexible schedule, a $1000 sign-on bonus after 90 days, and opportunities for monthly bonuses and growth within the company.