Remote Bilingual Client Success Consultant

AO Globe Life; Milwaukee (WI); Remote; USD 35,000 - 90,000; Full time

Job summary

AO Globe Life is seeking motivated professionals to join a fully remote team supporting families across the United States. The role involves guiding clients through benefit options, explaining enrollment steps, and maintaining records from a home office.

Training is provided and advancement opportunities exist within a supportive, remote-first environment. Ideal candidates are self-motivated, communicate clearly, and enjoy helping others.

Qualifications

• Strong verbal communication and interpersonal skills are essential.
• Independent worker comfortable with remote setup and scheduling.
• Experience with video conferencing tools and digital platforms is beneficial.
• Customer service mindset and ability to build relationships with clients.
• Bilingual English-Spanish or English-Vietnamese skills are advantageous but not required.

Responsibilities

• Conduct scheduled virtual consultations with clients using Zoom.
• Identify client needs and guide them through available benefit options.
• Explain coverage details and enrollment steps clearly and professionally.
• Maintain accurate digital records and manage follow-up communication.
• Provide exceptional client service while building long-term relationships.
• Participate in ongoing training sessions and team meetings to strengthen skills.

Skills

Verbal communication

Interpersonal skills

Independent remote work

Video conferencing

Customer service mindset

Bilingual EN/ES

Job description

AO Globe Life is seeking motivated professionals to join a fully remote team supporting families across the United States. The role involves guiding clients through benefit options, explaining enrollment steps, and maintaining records from a home office.

Training is provided and advancement opportunities exist within a supportive, remote-first environment. Ideal candidates are self-motivated, communicate clearly, and enjoy helping others.