Remote Bilingual Client Services Rep (Spanish/English)

Propel Insurance, Inc.; United States; Remote; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Career growth

Job summary

Alera Group is recruiting a Bilingual Client Services Representative to deliver proactive client support for voluntary benefits, billing, enrollments, and questions via phone, email, and meetings.

The role emphasizes bilingual Spanish and English communication, strong organization, and collaboration with carriers and internal teams to ensure accurate service delivery in a remote setting.

Qualifications

• Bilingual in Spanish and English.
• Experience in customer service, benefits administration, insurance operations, or a related field.
• Strong verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving and client relationship management skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Responsibilities

• Serve as a primary day-to-day contact for assigned clients, delivering timely, professional, and responsive service.
• Assist clients and plan participants with benefit enrollments, qualifying life events, employment status changes, and terminations.
• Support benefits administration activities, including eligibility management, billing coordination, and policy maintenance.
• Respond to inquiries regarding benefit plans, coverage, claims procedures, billing matters, and other related service requests.
• Coordinate with carriers, account managers, benefit coordinators, and internal teams to resolve client issues and ensure accurate service delivery.
• Assist with voluntary benefits claims and support clients throughout the claims resolution process.
• Investigate and resolve client concerns, service issues, and escalated requests efficiently and professionally.
• Follow established service workflows while identifying opportunities to improve client experiences and operational effectiveness.]
• CoT_job_summary_short
• COMPANY NAME: Alera GroupKEY POINTS: Bilingual service delivery, client support, benefits administration

Skills

Bilingual in Spanish & English

Customer service experience

Strong communication skills

Organizational skills

MS Office

Team collaboration

Education

Associate's degree

Bachelor's degree

Tools

MS Office

Job description

Alera Group is recruiting a Bilingual Client Services Representative to deliver proactive client support for voluntary benefits, billing, enrollments, and questions via phone, email, and meetings.

The role emphasizes bilingual Spanish and English communication, strong organization, and collaboration with carriers and internal teams to ensure accurate service delivery in a remote setting.