REMOTE Bilingual Call Center Representative

Davita Inc.; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a bilingual (English/Spanish) Call Center Representative for a fully remote position. Ideal candidates thrive in fast-paced environments and are committed to delivering exceptional customer service. This role involves managing inbound calls, resolving inquiries, and providing essential support to customers and providers.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary for employee and dependents)

Short and long-term disability

Employee Assistance Program

Time Off/Leave (PTO, Vacation, Sick Leave)

Qualifications

• Must be bilingual in English and Spanish.
• Strong communication and problem-solving skills.
• Ability to work independently in a remote environment.

Responsibilities

• Handle inbound calls regarding eligibility, benefits, and claims.
• Resolve customer service or billing issues.
• Educate providers on claim submission processes.

Skills

Bilingual Communication (English/Spanish)

Problem Solving

Customer Service

Job description

*Bilingual Call Center Representative (English/Spanish)*
*100% Remote*
*Schedule*: Monday-Friday, 9:45 AM - 6:15 PM EST
Start Date: July 14
Contract Type: 6-Month Contract-to-Hire

Overview:

We are seeking a dedicated and bilingual (English/Spanish) Call Center Representative to join our remote team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:

1. Handle inbound calls from members and providers regarding eligibility, benefits, claims, and service authorizations.
2. Respond to inquiries and resolve customer service or billing issues using sound judgment.
3. Contact customers to provide updates on complex inquiries or claim investigations.
4. Escalate unresolved grievances, appeals, and claims to the appropriate departments.
5. Maintain detailed records of customer interactions and transactions.
6. Actively listen and ask probing questions to fully understand caller needs.
7. Research and communicate information about member eligibility and claim status.
8. Educate providers on claim submission processes and treatment plan requirements.
9. Follow up to ensure all member or provider needs are addressed.

Requirements:

1. Must be bilingual in English and Spanish.
2. Strong communication and problem-solving skills.
3. Ability to work independently in a remote environment.
4. Previous call center or customer service experience preferred.

Pay and Benefits:

The pay range is $17.20 - $18.20/hr. Eligibility for benefits depends on employment specifics and may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth options)
• Life Insurance (Voluntary for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

Closing on June 28, 2025.

About TEKsystems:

We help clients activate ideas and solutions to leverage new opportunities. With a team of 80,000, we serve over 6,000 clients globally, including 80% of the Fortune 500. As a leader in Full-Stack Technology Services and Talent Solutions, we drive change and innovation. TEKsystems is part of Allegis Group.

We are an equal opportunity employer and consider all applications without discrimination based on race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any protected characteristic.