Remote Benefits Support Specialist (Temp)

Baker Tilly Vantagen, LLC; Frisco (TX); On-site; USD 22,041 - 56,481; Full time

Job summary

Baker Tilly Vantagen, LLC is hiring a temporary Client Services Representative to support the Benefits Administration team. The role starts in September and runs through March 2027, handling high volumes of inquiries and ensuring accurate ticketing and compliant service.

Responsibilities include identifying customer needs, documenting interactions, and maintaining strong internal partnerships while meeting performance metrics and quality standards in a remote work setting.

Qualifications

• High School diploma required.
• 2 years of customer service experience with high level of engagement.
• Basic health insurance terminology knowledge preferred.
• Ability to work in a remote contact center environment.
• Strong data entry skills and PC proficiency with multiple applications.

Responsibilities

• Support large volumes of inbound and outbound contacts promptly.
• Identify customer needs, clarify information, research issues and provide next steps and solutions.
• Keep detailed records of contacts in the agent ticketing system.
• Maintain ownership of contact experience and resolution for assigned casework.
• Follow compliance guidelines and reference job aides when addressing topics.
• Utilize ticketing process to collaborate with team members and resolve cases.
• Stay aware of client updates, policy or procedure changes.
• Build relationships with internal service partners.
• Attend educational seminars to maintain knowledge and compliance.
• Demonstrate active listening and empathetic communication.

Skills

Customer service

Communication

Data entry

Remote work

Education

High School diploma

Associate degree preferred

Job description

Baker Tilly Vantagen, LLC is hiring a temporary Client Services Representative to support the Benefits Administration team. The role starts in September and runs through March 2027, handling high volumes of inquiries and ensuring accurate ticketing and compliant service.

Responsibilities include identifying customer needs, documenting interactions, and maintaining strong internal partnerships while meeting performance metrics and quality standards in a remote work setting.