Remote Client Services Specialist - Benefits Admin

Baker Tilly US; Appleton (WI); On-site; USD 22,000 - 56,000; Full time

Job summary

Baker Tilly in Wisconsin is hiring a temporary Client Services Representative to support our Benefits Administration team. This position starts in September and runs through March 2027, offering the chance to work within a remote contact center environment while delivering high-quality service to clients.

The role requires a High School diploma (Associate's preferred), 2 years of customer service, strong communication, data entry skills, and the ability to work flexible shifts from 8:00 a.m.

Qualifications

• High School diploma required.
• 2 years of customer service experience with high engagement.
• Basic understanding of health insurance terminology preferred.
• Ability to work in a remote contact center environment.
• Strong data entry skills and PC literacy.
• Requires hard-wired Ethernet; high-speed Wi-Fi with minimum speeds may be tested.

Responsibilities

• Support large volumes of inbound and outbound contacts promptly.
• Identify customer needs, clarify information, research issues and provide next steps and solutions.
• Keep detailed records of contacts in the ticketing system.
• Maintain ownership of contact experience and resolution for assigned cases.
• Follow compliance guidelines and reference job aides when addressing topics.
• Meet or exceed call monitoring, metrics and client satisfaction goals.
• Build sustainable relationships with internal service partners.
• Demonstrate strong soft skills and adapt to changing demands.

Skills

Customer service

Strong communication

Data entry

Remote work

De-escalation

Education

High School diploma

Associate's degree preferred

Job description

Baker Tilly in Wisconsin is hiring a temporary Client Services Representative to support our Benefits Administration team. This position starts in September and runs through March 2027, offering the chance to work within a remote contact center environment while delivering high-quality service to clients.

The role requires a High School diploma (Associate's preferred), 2 years of customer service, strong communication, data entry skills, and the ability to work flexible shifts from 8:00 a.m.