Remote Benefits Relations Associate – Growth & Training

Globe Life AIL - McQuade Organization; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Career advancement

Supportive culture

Job summary

Globe Life AIL - McQuade Organization in Aurora, IL is hiring an Entry-Level Benefits Representative to be the first point of contact for clients seeking support with their benefits packages. You’ll gain foundational experience in a growing team.

This role offers on-the-job training, mentorship, and clear pathways for advancement. No prior experience required; you’ll learn to assist clients via phone and online, explain plans, enrollments, and troubleshoot issues daily.

Qualifications

• Excellent communication and listening skills.
• Customer-focused with desire to help.
• Ability to work independently and in a team.
• Strong attention to detail.
• Basic computer skills and Zoom familiarity.

Responsibilities

• Assist clients via phone and online with inquiries.
• Explain benefit plans, coverage, and eligibility.
• Support enrollment, changes, and troubleshooting.
• Maintain up-to-date documentation for teams and clients.
• Identify client needs and propose product solutions.
• Collaborate with internal teams to resolve issues.
• Stay informed on industry trends and benefit regulations.

Skills

Strong communication

Active listening

Customer-first

Independent work

Detail-oriented

CRM familiarity

Team collaboration

Adaptability

Education

High school diploma or equivalent

Tools

Zoom

CRM systems

Job description

Globe Life AIL - McQuade Organization in Aurora, IL is hiring an Entry-Level Benefits Representative to be the first point of contact for clients seeking support with their benefits packages. You’ll gain foundational experience in a growing team.

This role offers on-the-job training, mentorship, and clear pathways for advancement. No prior experience required; you’ll learn to assist clients via phone and online, explain plans, enrollments, and troubleshoot issues daily.