Customer Relations Associate – Aurora, IL (70805)

Globe Life AIL - McQuade Organization; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Career advancement

Supportive culture

Job summary

Globe Life AIL - McQuade Organization in Aurora, IL is hiring an Entry-Level Benefits Representative to be the first point of contact for clients seeking support with their benefits packages. You’ll gain foundational experience in a growing team.

This role offers on-the-job training, mentorship, and clear pathways for advancement. No prior experience required; you’ll learn to assist clients via phone and online, explain plans, enrollments, and troubleshoot issues daily.

Qualifications

• Excellent communication and listening skills.
• Customer-focused with desire to help.
• Ability to work independently and in a team.
• Strong attention to detail.
• Basic computer skills and Zoom familiarity.

Responsibilities

• Assist clients via phone and online with inquiries.
• Explain benefit plans, coverage, and eligibility.
• Support enrollment, changes, and troubleshooting.
• Maintain up-to-date documentation for teams and clients.
• Identify client needs and propose product solutions.
• Collaborate with internal teams to resolve issues.
• Stay informed on industry trends and benefit regulations.

Skills

Strong communication

Active listening

Customer-first

Independent work

Detail-oriented

CRM familiarity

Team collaboration

Adaptability

Education

High school diploma or equivalent

Tools

Zoom

CRM systems

Job description

We’re hiring Customer Relations Associate in Aurora, IL (60505)! Help families protect their future with supplemental benefits while enjoying remote flexibility and growth

Join Our Growing Team as a Benefits Representative – No Experience Required!

Position: Entry-Level Benefits Representative

We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick‑start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit.

What You’ll Do:

• Assist current clients via phone and online platforms with account inquiries and product guidance.
• Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility.
• Support clients through benefits enrollment, changes, and troubleshooting.
• Keep documentation and support resources up-to-date for both internal teams and clients.
• Help identify client needs and offer appropriate product solutions.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Stay informed on industry trends, company updates, and benefit regulations.

What We’re Looking For:

• Strong communication and active listening skills.
• A customer-first attitude and genuine desire to help others.
• Self-motivated with the ability to work independently and in a team setting.
• Detail-oriented and able to manage multiple priorities effectively.
• Basic computer skills, including comfort with tools like Zoom and CRM platforms.
• Flexible, coachable, and eager to learn and grow.

Preferred (but not required):

• High school diploma or equivalent (college degree a plus).
• Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you!

What We Offer:

• Comprehensive on-the-job training and mentorship.
• A supportive, inclusive work culture.
• Clear pathways for career advancement.
• The opportunity to make a positive impact every day.

Ready to Launch Your Career?

We’re not just looking for employees—we’re building a team of people who want to grow with us.