Remote Benefits Representative - Paid Training & Growth

Globe Life AIL - McQuade Organization; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

On-the-job training

Inclusive culture

Clear career paths

Impactful work

Job summary

Globe Life AIL - McQuade Organization in Indianapolis, IN is seeking an Entry-Level Benefits Representative to be the first point of contact for clients needing help with benefits packages. No prior experience is required, and comprehensive training will be provided.

You will assist clients by phone and online, explain plan coverage and eligibility, support enrollment and changes, and collaborate with internal teams to improve service delivery in a fast-paced, supportive environment.

Qualifications

• Excellent communication and active listening.
• Customer-first attitude and willingness to help.
• Self-motivated and able to work both independently and in a team.
• Detail-oriented with multi-tasking ability.
• Basic computer skills including Zoom and CRM platforms.
• Flexible, coachable and eager to learn.

Responsibilities

• Assist clients via phone and online with inquiries and product guidance.
• Explain benefit plans, coverage, and eligibility clearly.
• Support enrollment, changes, and troubleshooting.
• Keep documentation and resources up to date for internal and client use.
• Identify client needs and offer suitable product solutions.
• Collaborate with internal teams to resolve issues and improve service.
• Stay informed on industry trends and benefit regulations.

Skills

Communication

Active listening

Customer service

Attention to detail

Teamwork

Learning agility

Self-motivation

Education

High school diploma

Tools

CRM platforms

Zoom

Job description

Globe Life AIL - McQuade Organization in Indianapolis, IN is seeking an Entry-Level Benefits Representative to be the first point of contact for clients needing help with benefits packages. No prior experience is required, and comprehensive training will be provided.

You will assist clients by phone and online, explain plan coverage and eligibility, support enrollment and changes, and collaborate with internal teams to improve service delivery in a fast-paced, supportive environment.