Remote Benefits Program Manager

OneSource Virtual; United States; On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Comprehensive benefits package

Job summary

OneSource Virtual is seeking an experienced Benefits Account Manager to oversee a diverse customer portfolio and serve as the primary liaison between customers and our internal teams. You will apply your benefits administration and project management expertise to enhance client experience and ensure service excellence across Open Enrollment cycles.

The role emphasizes delivery, client retention, and practical guidance on benefits configuration and best practices, with remote work flexibility and

Qualifications

• 5+ years in customer-facing roles within benefits administration.
• Strong project management for technology implementations.
• Ability to build and maintain customer relationships and present to stakeholders.

Responsibilities

• Serve as primary relationship owner between customers and internal teams.
• Lead Open Enrollment projects across your portfolio.
• Manage onboarding and training for customer administrators.
• Provide status updates and escalation as needed.
• Drive improvements in service delivery and customer experience.

Skills

Customer-facing experience

Benefits administration knowledge

Project management

Communication skills

Problem-solving

Cross-functional collaboration

Adaptability

Tech-savvy

Education

Associate's or Bachelor's degree in Business/HR

Tools

Workday HCM

Benefits administration systems

Job description

OneSource Virtual is seeking an experienced Benefits Account Manager to oversee a diverse customer portfolio and serve as the primary liaison between customers and our internal teams. You will apply your benefits administration and project management expertise to enhance client experience and ensure service excellence across Open Enrollment cycles.

The role emphasizes delivery, client retention, and practical guidance on benefits configuration and best practices, with remote work flexibility and