Remote Benefits & Leave Generalist

Goodwill Industries of the Valleys; Roanoke (VA); Hybrid; USD 65,000 - 78,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking a Human Resources Benefits Generalist to administer benefits, wellness programs, and leave processes with accuracy and compassion.

You will manage medical, dental, vision, life, disability, HSA, retirement plans, FMLA/ADA leaves, and compliance, serving as a primary resource for employees and coordinating with carriers, TPAs, and HR systems.

Qualifications

• Strong knowledge of benefit and leave administration, federal and state employment laws and Human Resources best practices.
• Strong communication, customer service, and problem-solving skills.
• Ability to maintain confidentiality and exercise sound judgment of sensitive medical and personnel information.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Strong problem-solving and decision-making abilities.
• Ability to build collaborative relationships with employees and leaders at all organizational levels.
• Ability to analyze information, interpret policies, and make recommendations that support business objectives.

Responsibilities

• Administer employee benefits programs including medical, dental, vision, life insurance, disability, accident, HSA, retirement/403(b) plans, EAP, and COBRA.
• Manage employee benefit enrollments, qualifying life events, and terminations; ensure timely updates across benefit systems.
• Ensures timely and accurate transmission of benefit eligibility files to carriers, monitoring integrations, resolving discrepancies, and maintaining uninterrupted employee coverage.
• Reconcile health plan eligibility reports and insurance invoices.
• Respond to employee benefit inquiries and serve as liaison between the employee, insurance carriers, TPAs, and benefit vendors.
• Maintain accurate benefit content on SharePoint.
• Assist employees with completing on-line benefit enrollments and applications.
• Administer and coordinate all aspects of FMLA leave, including eligibility, documentation review, employee notifications, and tracking.
• Serve as primary contact for employees and managers regarding FMLA, ADA accommodations, personal leaves, and protected leave programs.
• Maintain accurate leave records and update HRIS/UKG.

Skills

Communication

Customer service

Confidentiality

Organization & time management

Problem-solving

Relationship building

Policy interpretation

Education

HR certification preferred

Tools

HRIS (UKG/Kronos)

Microsoft Office

SharePoint

Benefit enrollment systems

Job description

Goodwill Industries of the Valleys is seeking a Human Resources Benefits Generalist to administer benefits, wellness programs, and leave processes with accuracy and compassion.

You will manage medical, dental, vision, life, disability, HSA, retirement plans, FMLA/ADA leaves, and compliance, serving as a primary resource for employees and coordinating with carriers, TPAs, and HR systems.