Remote Benefits Enrollment Specialist — AI-Driven

Gusto; United States; On-site; USD 28,240 - 31,795; Full time

Job summary

Gusto is seeking a Group Fulfillment Specialist who links customers to health insurance carriers, ensuring enrollment forms land accurately and on time for active coverage. You’ll work across carrier portals, Salesforce, and internal systems, and lean into AI tools to increase speed and accuracy.

Collaboration with Onboarding Advocates and Benefits Advisors is essential to deliver complete plans on schedule, while maintaining a high standard of data quality and customer service in a fast-paced

Qualifications

• 6 months to 2 years of professional work experience, ideally in healthcare, health insurance, finance, or a fast-paced startup.
• Proficient in Google Workspace, Microsoft Office, Adobe, and Salesforce; comfortable with AI tools.
• Data accuracy and KPI focus are essential for success.
• Strong data entry and administrative precision under tight deadlines.

Responsibilities

• End‑to‑End Enrollment: manage group health insurance selections for new plans and renewals, ensuring documents are accurate.
• Carrier Liaison: navigate carrier portals and requirements to process orders and approvals.
• Eligibility & Compliance: verify data against eligibility standards to minimize errors.
• Cross‑Functional Collaboration: work with Benefits Advisors and customer teams to deliver complete packages on schedule.
• Resolution Management: act as primary contact for follow-ups and plan changes with carriers.
• Process Optimization: identify opportunities to improve workflow, accuracy, and speed.
• Expert Communication: provide clear guidance on enrollment to customers and partners.

Skills

Data-driven mindset

Administrative precision

Communication & collaboration

Adaptability

Self-directed execution

Healthcare/benefits context

AI tooling familiarity

Professional experience (6 months–2+)

Tools

Google Workspace

Microsoft Office

Adobe

Salesforce

Job description

Gusto is seeking a Group Fulfillment Specialist who links customers to health insurance carriers, ensuring enrollment forms land accurately and on time for active coverage. You’ll work across carrier portals, Salesforce, and internal systems, and lean into AI tools to increase speed and accuracy.

Collaboration with Onboarding Advocates and Benefits Advisors is essential to deliver complete plans on schedule, while maintaining a high standard of data quality and customer service in a fast-paced