Benefits Onboarding & Enrollment Specialist

The Wrap; Denver (CO); Hybrid; USD 33,000 - 37,000; Full time

Job summary

Gusto is hiring for a Benefits Onboarding specialist in Denver to oversee the onboarding of health benefits for small business customers and guide employers through the setup with carriers and internal teams. The role emphasizes customer-centric service and cross-functional collaboration, using Salesforce and other tools.

You’ll be part of a fast-moving team that values ownership, clarity, and growth, with hybrid in-office expectations and opportunities to impact the health benefits experience

Qualifications

• 2-4 years of client-facing experience; bonus points for exposure to healthcare, payroll, or a start-up environment
• Empathetic and customer-centric: you care deeply about the customers you serve
• Excellent written and oral communication skills
• Strong attention to detail
• Skilled in problem solving, dealing with ambiguity, and cross-team communication
• Self-motivated and comfortable working collaboratively and autonomously

Responsibilities

• Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits
• Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers
• Work directly with customers to implement employee benefit packages specific to our customers’ needs.
• Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey
• Manage multiple priorities using Salesforce and other technology platforms in your digital workspace
• Be available for our customers via phone and email to answer questions about the onboarding process

Skills

Client-facing experience

Empathetic

Communication skills

Attention to detail

Tools

Salesforce

Job description

Gusto is hiring for a Benefits Onboarding specialist in Denver to oversee the onboarding of health benefits for small business customers and guide employers through the setup with carriers and internal teams. The role emphasizes customer-centric service and cross-functional collaboration, using Salesforce and other tools.

You’ll be part of a fast-moving team that values ownership, clarity, and growth, with hybrid in-office expectations and opportunities to impact the health benefits experience