Remote Benefits & Eligibility Supervisor

State of Arizona; Yuma (AZ); Hybrid; USD 56,000 - 57,000; Full time

Benefits offered by this job

Health insurance

ASRS retirement

Paid holidays

Parental Leave

Wellness plans

Tuition Reimbursement

Rideshare subsidy

Career Advancement

Job summary

Department of Economic Security in Arizona seeks a Benefits and Eligibility Supervisor to oversee programs that determine and issue public assistance and social services. The role emphasizes staff development, performance management, and policy implementation.

Work location is the Yuma Customer Care Center with potential for remote options within Arizona based on performance. The State supports flexible schedules, remote work opportunities, and a strong commitment to service and teamwork.

Qualifications

• High school diploma or equivalent education.
• One to three years’ experience performing eligibility work with FAA systems.
• Successful background and reference checks; E-Verify compliance.

Responsibilities

• Coaching and mentoring new Eligibility Interviewers daily throughout training.
• Help employees to meet department metrics.
• Conduct workshops and participate in hiring via interviews.
• Conduct quality reviews of case files; supervise daily activities of Production center agents.
• Answer inquiries regarding eligibility and service issues; monitor productivity and attendance.
• Train staff on procedures, provide feedback, and complete evaluations.

Skills

Coaching & mentoring

Staff supervision

Hiring interviews

Performance management

Customer service

Education

High school diploma

Job description

Department of Economic Security in Arizona seeks a Benefits and Eligibility Supervisor to oversee programs that determine and issue public assistance and social services. The role emphasizes staff development, performance management, and policy implementation.

Work location is the Yuma Customer Care Center with potential for remote options within Arizona based on performance. The State supports flexible schedules, remote work opportunities, and a strong commitment to service and teamwork.