BENEFITS & ELIGIBILITY SUPERVISOR

AZ State Jobs; Tempe (AZ); On-site; USD 56,000 - 57,000; Full time

Benefits offered by this job

ASRS retirement plan

Paid holidays

Paid vacation and sick leave

Parental Leave

Job summary

The Department of Economic Security (DES) in Tempe is seeking a Benefits and Eligibility Supervisor to oversee the Benefits and Medical Eligibility units at the Tempe Field Office. This in‑office role plans, directs and coordinates eligibility operations, staff development, and policy implementation to deliver timely public assistance services to Arizonans.

You will supervise staff, ensure compliance with federal and state requirements, conduct performance reviews, and collaborate with managers

Qualifications

• 3 years of eligibility work experience.
• Knowledge of Federal and State laws governing eligibility.
• Strong leadership and training abilities.
• Experience with performance management and staff development.

Responsibilities

• Trains, supervises, and evaluates staff performance.
• Interprets and clarifies program policies and implements changes.
• Assists staff with complex cases and provides guidance to colleagues.
• Conducts quality control and reports on eligibility program metrics.
• Compiles reports and analyzes data across unit activities.
• Participates in hiring panels and workforce planning.

Skills

Leadership

Policy interpretation

Staff development

Quality control

Data analysis

Written/verbal communication

Education

High school diploma or equivalent

Tools

MS Office

Database systems

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS & ELIGIBILITY SUPERVISOR

Job Location:

Division of Benefits and Medical Eligibility (DBME)

Family Assistance Administration (FAA)

Tempe Field Office

5324 East Washington Street, Phoenix, Arizona 85034

Posting Details:

Salary: $27.1065 / Hourly

Grade: 21

Closing Date: October 8, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or to view ‘Our DES’ video. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor for the Tempe Field Office. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. This is an in-office position.

Job Duties:

• Trains, supervises, and evaluates the performance of assigned staff; assigns and adjusts workloads.
• Interprets and clarifies program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
• Assists staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
• Conducts quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity date from program reports, identifies error trends, implements corrective action plans, develops, and conducts related training.
• Compiles and reviews statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports
• Evaluates staffing needs, participates on hiring panels and makes recommendations for effective us of personnel resources.

Knowledge, Skills & Abilities (KSAs):

• Federal, State, and agency statutes, rules, and regulations applicable to area of assignment.
• Fundamental leadership practices.
• Program services used to conduct quality control reviews.
• Automated systems and software; mathematical computation.
• Interviewing and assessment techniques.

• Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.

• Resolve program related issues, provide technical assistance to staff.
• Access, maintain, review, and interpret database information, compile and present program information.
• Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders.
• Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
• Analyze laws, regulations, and policies to ensure all programs and activities are in compliance.

Selective Preference(s):

• A high school diploma or equivalent education and three years of experience performing eligibility work.

Pre-Employment Requirements:

• This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Meracle Cothron at [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [phone] or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.