Remote Benefits Concierge & HRIS Support Specialist

Socket.dev; Arlington (VA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Telework options

Health, dental, retirement benefits

Flexible work hours

Job summary

Arlington County Government’s Human Resources Department (HRD) seeks a Benefits Customer Service Specialist to help employees and retirees understand and utilize benefits, including medical, dental, life insurance, commuter benefits, and retirement plans.

The role blends customer service with HRIS proficiency to enroll, troubleshoot, and administer benefits, open enrollment, COBRA, and retiree programs. A collaborative team environment emphasizes accuracy, confidentiality, and service excellence.

Qualifications

• Bachelor's degree in human resources, business administration, or related field.
• Some experience providing direct customer service in HR or benefits administration.
• Substitution: additional qualifying experience can substitute for education.
• Desirable: experience with Oracle Cloud/PeopleSoft/SAP; HRIS systems; Spanish language abilities.

Responsibilities

• Assist employees and retirees with understanding, enrolling in, and using benefits via phone, email, in-person, and video.
• Guide HRIS self-service enrollment and life events changes.
• Administer benefit programs in compliance with regulations and County policies (including commuter benefits, tuition reimbursement, COBRA, retiree benefits).
• Process enrollments, changes, terminations, and update records in Oracle Cloud HRIS and related systems.
• Support biweekly payroll processing, review payroll data, and ensure accurate benefit deductions.
• Review vendor interface files, error reports, and invoices; coordinate with vendors on claims and enrollment issues.
• Assist onboarding/offboarding by reviewing dependent eligibility and communicating benefits information.
• Develop and review communications (intranet content, newsletters, presentations).
• Utilize various software to track workload and improve benefit administration processes.

Skills

Customer service

Communication

Team collaboration

Problem solving

Education

Bachelor's degree in HR/Business/related field

Tools

Oracle Cloud HRIS

PeopleSoft

SAP

Job description

Arlington County Government’s Human Resources Department (HRD) seeks a Benefits Customer Service Specialist to help employees and retirees understand and utilize benefits, including medical, dental, life insurance, commuter benefits, and retirement plans.

The role blends customer service with HRIS proficiency to enroll, troubleshoot, and administer benefits, open enrollment, COBRA, and retiree programs. A collaborative team environment emphasizes accuracy, confidentiality, and service excellence.