Remote Benefits Advocate

Socket.dev; Phoenix (AZ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Remote work flexibility

Weekly pay

Training & mentorship

Career advancement

Benefits & resources

Job summary

AO is hiring a Digital Benefits Support Specialist for 100% remote work in the United States. You will connect with clients via virtual platforms, explain benefit options, and guide them through enrollment with friendly, knowledgeable support.

Prior insurance experience is not required, as we provide training and ongoing mentorship. In this role, you’ll help families access benefits, maintain client records, and collaborate with teammates to ensure an outstanding client experience, with

Qualifications

• Excellent communication and customer service skills.
• Positive attitude and professional demeanor.
• Ability to build trust and strong client relationships.
• Strong organizational and time-management skills.
• Comfort using technology and virtual communication platforms.
• Self-motivation and ability to work independently.
• Coachability and a commitment to continuous learning.

Responsibilities

• Meet with clients virtually using Zoom and other online platforms.
• Explain available benefit programs and coverage options clearly.
• Guide clients through applications and enrollment documentation.
• Provide exceptional customer service before, during, and after enrollment.
• Build lasting client relationships through professionalism and follow-up.
• Maintain accurate client records and documentation.
• Resolve questions and concerns with empathy and efficiency.
• Collaborate with teammates to deliver an outstanding client experience.

Skills

Communication

Customer Service

Relationship-building

Time management

Tech-savvy

Self-motivated

Coachability

Tools

Zoom

Video conferencing

Job description

AO is hiring a Digital Benefits Support Specialist for 100% remote work in the United States. You will connect with clients via virtual platforms, explain benefit options, and guide them through enrollment with friendly, knowledgeable support.

Prior insurance experience is not required, as we provide training and ongoing mentorship. In this role, you’ll help families access benefits, maintain client records, and collaborate with teammates to ensure an outstanding client experience, with