Remote Benefits Representative | Customer Care & Enrollment

Socket.dev; Ocala (FL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% Remote Work

Weekly Pay

Performance bonuses

Comprehensive training & mentorship

Union-supported environment

Job summary

AO (American Income Division) is hiring for a Remote Benefits Representative. This fully remote role serves clients across the United States, handling inquiries about benefits and coverage options while guiding applications and policy updates.

Training and mentorship are provided to support professional growth. Ideal candidates bring strong communication and customer service skills, a proactive attitude, and comfort using Zoom for virtual meetings.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Positive attitude and willingness to learn.
• Self-motivation and accountability.
• Basic computer proficiency and comfort using Zoom.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.
• Professionalism and integrity.

Responsibilities

• Meet with clients virtually through Zoom and phone appointments.
• Answer questions regarding available benefits and coverage options.
• Explain products, services, and policy information in a clear and professional manner.
• Assist clients with applications, enrollment, and policy updates.
• Provide ongoing customer support and follow-up communication.
• Maintain accurate client records and documentation.

Skills

Communication skills

Customer service mindset

Positive attitude

Self-motivation

Zoom proficiency

Time management

Independent work

Professionalism

Tools

Zoom

Job description

AO (American Income Division) is hiring for a Remote Benefits Representative. This fully remote role serves clients across the United States, handling inquiries about benefits and coverage options while guiding applications and policy updates.

Training and mentorship are provided to support professional growth. Ideal candidates bring strong communication and customer service skills, a proactive attitude, and comfort using Zoom for virtual meetings.