Remote Benefits Advisor — Training, Growth & Flexible Hours

Socket.dev; Inglewood (CA); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Health, dental, and vision benefits

Professional development programs

Leadership advancement opportunities

Ongoing coaching and support

Flexible work schedule

Remote work environment

Job summary

Socket.dev is seeking motivated individuals to help union members understand and maximize available benefits. This fully remote role emphasizes problem solving, relationship building, and clear communication, with training and mentorship provided.

Excellent team environment and flexible schedule accompany the role. No prior experience required, but a dependable work ethic and willingness to learn are valued.

Qualifications

• Strong communication skills and customer-focused mindset.
• Positive attitude and willingness to learn.
• Dependable and self-motivated with a proactive approach.
• Comfortable speaking with people over phone and Zoom.
• Organized and detail-oriented with good documentation habits.
• Customer service experience is helpful but not required.

Responsibilities

• Assist union members with benefit-related questions.
• Educate members on available coverage and programs.
• Support enrollment and claims processes.
• Build relationships with members and their families.
• Maintain accurate documentation and records.
• Coordinate with internal teams to resolve member concerns.
• Provide outstanding customer support and follow-up.

Skills

Communication skills

Positive attitude

Customer service

Phone/Zoom comfort

Organized and detail-oriented

Job description

Socket.dev is seeking motivated individuals to help union members understand and maximize available benefits. This fully remote role emphasizes problem solving, relationship building, and clear communication, with training and mentorship provided.

Excellent team environment and flexible schedule accompany the role. No prior experience required, but a dependable work ethic and willingness to learn are valued.