Remote Benefit & Reimbursement Specialist

Cardinal Health, Inc.; Montpelier (VT); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. is seeking a remote Patient Support specialist to handle inbound calls, enrollments, and benefit investigations. You will assess financial need, guide patients to assistance programs, and ensure accurate documentation in the system.

The role emphasizes timely enrollment and strong payer knowledge. Ideal candidates have 3–6 years of patient support experience, Medicare/Medicaid familiarity, and proficiency with MS Office.

Qualifications

• 3-6 years of experience in patient support or similar role.
• Familiar with Medicare/Medicaid and payer policies.
• Proficient in MS Office; strong data entry and documentation skills.

Responsibilities

• First point of contact on inbound calls and determines needs.
• Create and complete enrollment applications with urgency.
• Scrutinize forms and documents for missing or new information.
• Conduct outbound follow-ups to support patient needs.
• Resolve questions and represent concerns about approval status.
• Maintain detailed notes in the inquiry database.
• Make outbound calls to discuss missing information or benefits.
• Assess patient financial ability and guide to assistance.
• Provide notes for Benefit Investigation processing.
• Collaborate with teammates to support patient populations.
• Follow up on benefit investigation rejections and obtain coverage.

Skills

Customer service

Prior Authorization

Medicare/Medicaid knowledge

Microsoft Office

Phone support

Bilingual

Education

High School Diploma

Job description

Cardinal Health, Inc. is seeking a remote Patient Support specialist to handle inbound calls, enrollments, and benefit investigations. You will assess financial need, guide patients to assistance programs, and ensure accurate documentation in the system.

The role emphasizes timely enrollment and strong payer knowledge. Ideal candidates have 3–6 years of patient support experience, Medicare/Medicaid familiarity, and proficiency with MS Office.