Fully Remote Customer Service Agent

AO Globe Life; Indianapolis (IN); Remote; USD 38,000 - 52,000; Full time

Job summary

AO Globe Life is seeking remote Client Support Specialists to assist individuals and families across the United States with benefit programs. You will conduct virtual consultations via Zoom, explain enrollment options, and maintain client records from home.

The role emphasizes clear communication, independence, and ongoing professional development as you build meaningful relationships with clients and provide strong customer support.

Qualifications

• Strong communication and interpersonal skills.
• Able to work independently with strong organizational skills.
• Proficient with digital tools and Zoom.
• Experience in customer service or client-facing roles is helpful but not required.

Responsibilities

• Connect with individuals who expressed interest in learning about benefit programs.
• Schedule and conduct virtual consultations with clients via Zoom.
• Explain benefit options clearly and assist clients through the enrollment process.
• Maintain accurate digital records and follow up with clients as needed.
• Provide professional customer support and build positive client relationships.
• Participate in ongoing training sessions and professional development meetings.

Skills

Communication skills

Interpersonal skills

Independent worker

Digital tools proficiency

Customer service experience

Tools

Zoom

Job description

AO Globe Life is seeking motivated individuals to join our remote team as Client Support Specialists. In this role, you will work with individuals and families across the United States to help them better understand and access important supplemental benefit programs.

We provide structured training, mentorship, and warm leads from individuals who have requested information about benefit options, allowing you to build valuable professional experience while working from home.

Responsibilities

• Connect with individuals who have expressed interest in learning about benefit programs

• Schedule and conduct virtual consultations with clients via Zoom

• Explain benefit options clearly and assist clients through the enrollment process

• Maintain accurate digital records and follow up with clients as needed

• Provide professional customer support and build positive client relationships

• Participate in ongoing training sessions and professional development meetings

Qualifications

• Strong communication and interpersonal skills

• Organized, dependable, and comfortable working independently

• Confident using digital tools and virtual meeting platforms such as Zoom

• Experience in customer service or client-facing roles is helpful but not required

Requirements

• Must be legally authorized to work in the United States

• Reliable internet connection

• Windows-based laptop or desktop computer with a functioning webcam

About AO Globe Life

AO Globe Life partners with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States. With more than 70 years of service, our organization continues to grow by offering meaningful remote career opportunities focused on service, integrity, and professional development.