Remote Behavioral Health Intake & Engagement Specialist

Seven Starling; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Remote work

Equity package

Over-time eligibility

Medical, dental, and vision insurance

401K

Wellness stipend

Professional development stipend

Virtual team events

Job summary

Seven Starling is hiring a Full Time Intake and Engagement Coordinator to support prospective patients into care through our free consultation call. This remote, non-exempt role reports to the Intake and Engagement Manager and focuses on high-volume patient interactions in behavioral health.

You will conduct 25-minute consultations, manage intake lines with outbound calls, assist with intake forms, maintain HIPAA-compliant records in HubSpot, monitor KPIs, and participate in ongoing training to

Qualifications

• 2+ years of experience in healthcare customer service or patient engagement.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with healthcare software and CRM systems.
• Knowledge of HIPAA regulations and patient privacy practices.

Responsibilities

• Conduct 25 minute phone consultations with prospective patients to build rapport and guide them into Seven Starling’s Care Model.
• 5 hours per day dedicated to consultations.
• Manage 50-75 outbound calls to schedule intake and support form completion.
• Assist patients with intake form completion on the consultation call.
• Maintain accurate patient records in HubSpot CRM, ensuring up-to-date and compliant data.

Skills

Healthcare customer service

Communication

Organizational skills

HIPAA knowledge

CRM systems

Education

High school diploma or equivalent

Healthcare administration coursework

Tools

HubSpot CRM

Job description

About Seven Starling

Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.

About Seven Starling

Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.

We’re hiring for a Full Time Intake and Engagement Coordinator - a patient-first role supporting our prospective patients into care through our free consultation call. This is a high-impact role reporting directly to the Intake and Engagement Manager.

The ideal candidate for this role has experience in high volume, direct patient care in a behavioral health setting. You’ll excel in this role if you are excited about working at an early stage company and have strong empathy skills alongside a results-driven mindset.

Seven Starling Intake and Engagement Coordinators are the bridge between a prospective patient and the mental health support they need and deserve. This role is driven by prospective patient (lead) conversion rates, tying the introductory phone consultation to patient wellbeing.

What You'll Do

• Conduct 25 minute phone consultations with prospective patients which involve: empathetically listening to prospective patient’s experiences, building rapport, navigating their hesitations and ultimately supporting them into the impactful decision of signing up for the Seven Starling Care Model.
• 5 hours / day
• Manage prospective patient intake phone and text lines making 50-75 outbound phone calls to support our patients in scheduling and intake form completion
• 2 hours / day
• Assist patients with intake form completion on the consultation call
• Maintain accurate patient records and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations.
• Monitor individual KPIs including conversion rates
• Participate in ongoing training and development to stay current with best practices and organizational changes.
  

Who You Are

• High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
• 2+ years of experience in healthcare customer service or patient engagement
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in healthcare software and CRM systems
• Knowledge of HIPAA regulations and patient privacy practices
  
  

Must Haves

• Direct patient experience in behavioral health care.
• Experience in high call volume or high volume patient interaction roles
• Admissions, intake experience or consultative sales where you were measured against performance metrics/KPIs
• Strong ability to balance empathetic support and professional boundaries
  
  

Details

• Full-time, non-exempt, remote
• The salary for this position is $50,000
• Quarterly Incentive pay program up to 17% of salary
• This position is eligible for over-time
• Meaningful equity package with significant upside potential
  
  

Perks And Benefits

• Competitive paid time off
• Competitive parental leave policy
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Bereavement leave, including for miscarriage and pregnancy loss
• Annual stipend for your choice of wellness benefits
• Annual professional development stipend
• Virtual team events
  
  

Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply.

Please do not call our public clinical admissions line in regard to this or any other job posting.

We will be accepting applications on a rolling basis and will close this once a candidate has been identified.