Remote Behavioral Health Admissions Specialist

Addiction And Mental Health Services; Birmingham (AL); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical coverage (BCBSAL)

Voluntary benefits

Retirement plan 401(k)

Job summary

Bradford Health Services in Birmingham, AL seeks an ECS Representative to handle inquiries from hospitals, detox centers, and physicians’ offices, documenting details and coordinating admissions. The role emphasizes behavioral health knowledge, strong communication, and coordination with case managers to ensure timely placement and accurate records within the EHR system, while maintaining HIPAA compliance.

This full-time position offers a stable workplace with comprehensive benefits, competitive

Qualifications

• High School Diploma or GED, college helpful
• Knowledge of chemical dependency desired
• Knowledge of and two years' experience in admissions/customer service desired
• Must be able to interact with the professional community
• Excellent spoken and written communication skills
• Must have reliable transportation
• Must be self-motivated
• Must be able to see at 20/40 corrected in each eye and hear (hearing aid accepted)
• Must have a valid state driver's license and a safe driving record
• Must be emotionally and physically capable of functioning under stressful situations
• Must be able to work in a cooperative manner with co-workers, managers, clients, and prospective clients
• Other duties as assigned
• If recovering, two (2) years of continuous verifiable sobriety

Responsibilities

• Answer incoming calls, faxes, and emails from referring hospitals, standalone detox centers, acute psychiatric hospitals, and physicians' offices
• Conduct initial telephone screening to determine individual's behavioral health needs and level of care
• Gather demographic, insurance, medical, psychiatric, and substance use information
• Explain available behavioral health programs, services, and the admission process
• Verify insurance eligibility and obtain financial arrangements
• Coordinate admission with Bradford Health Services facilities
• Schedule assessments, intake appointments, and admissions
• Collaborate with case managers, social workers, and community referral sources to facilitate continuity of care
• Track referrals, admissions, and follow up activities to ensure timely placement and communication
• Maintain accurate and confidential patient records in electric health record system
• Ensure compliance with HIPPA, organizational policies, and regulatory standards

Skills

Communication

Active listening

Customer service

Documentation

EHR proficiency

Education

High School Diploma or GED

Job description

Bradford Health Services in Birmingham, AL seeks an ECS Representative to handle inquiries from hospitals, detox centers, and physicians’ offices, documenting details and coordinating admissions. The role emphasizes behavioral health knowledge, strong communication, and coordination with case managers to ensure timely placement and accurate records within the EHR system, while maintaining HIPAA compliance.

This full-time position offers a stable workplace with comprehensive benefits, competitive