Remote Banking Tech Support Specialist - Spanish Preferred

OnPoint Community Credit Union; Portland (OR); Hybrid; USD 42,000 - 62,000; Full time

Job summary

OnPoint Community Credit Union is seeking a Customer-focused Contact Center Representative to assist members via digital banking channels. You will troubleshoot, answer questions, and deliver friendly, professional service while upholding OnPoint standards.

Bilingual Spanish is highly preferred and remote eligibility may apply after the onsite introductory period for Oregon-based staff. In this role you will handle general and complex inquiries, protect member information, collaborate with team

Qualifications

• High school diploma or equivalent required.
• Preferred 2+ years in financial/banking sales, service, or relationship management.
• Proficiency with computers and digital banking platforms.
• Experience in analyzing, researching and troubleshooting technical questions.
• Ability to work well in a team with strong interpersonal skills.

Responsibilities

• Effectively communicates with members and colleagues on inquiries and handles escalations.
• Identifies innovative member solutions to retain and build relationships.
• Provides outstanding service to incoming callers, solving issues and guiding to resolution.
• Maintains in-depth knowledge of products/services with focus on digital banking and operating system.
• Keeps supervisor informed of system issues or member impact.
• Responds to requests, returned payments, and inquiries across digital channels.
• Identifies and recommends procedural improvements.
• Adheres to policies and exercises approval authority.
• Meets or exceeds goals including sales, productivity and quality.
• May serve as a resource for internal questions.
• Performs other duties as assigned.

Skills

Communication

Collaboration

Analytical thinking

Confidentiality

Professional demeanor

Multitasking

Team player

Needs assessment

Adaptability

Education

High school diploma or equivalent

Tools

Focus XP

Digital banking platforms

Computers (general)

Job description

OnPoint Community Credit Union is seeking a Customer-focused Contact Center Representative to assist members via digital banking channels. You will troubleshoot, answer questions, and deliver friendly, professional service while upholding OnPoint standards.

Bilingual Spanish is highly preferred and remote eligibility may apply after the onsite introductory period for Oregon-based staff. In this role you will handle general and complex inquiries, protect member information, collaborate with team