Remote Banking Contact Center Specialist (Evenings)

Regions Bank; Hoover (AL); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Hoover, Alabama, is hiring for a Banking Contact Center Banker. You will answer questions, resolve issues, and guide customers through a range of banking products and services to help them reach their financial goals.

Initial training occurs on-site, followed by a remote schedule. The role requires strong communication and problem-solving abilities, with a focus on delivering exceptional customer experiences.

Qualifications

• High school diploma or GED.
• Onboarding includes three weeks’ instructor led and two to four weeks on-the-job training.
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.

Responsibilities

• Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals.
• Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations.

Skills

Customer service

Multitasking

Communication

Problem solving

Time management

Computer skills

Team player

Flexibility

Job description

Regions Bank in Hoover, Alabama, is hiring for a Banking Contact Center Banker. You will answer questions, resolve issues, and guide customers through a range of banking products and services to help them reach their financial goals.

Initial training occurs on-site, followed by a remote schedule. The role requires strong communication and problem-solving abilities, with a focus on delivering exceptional customer experiences.