Remote Banking Concierge Manager - Elite Client Services

Oriental Bank; San Juan (PR); On-site; USD 65,000 - 85,000; Full time

Job summary

Oriental Bank is seeking a Manager, Remote Network (Call Center Concierge) to oversee the Concierge team and ensure exceptional service to high-end customers. The ideal candidate will manage high-value relationships and provide personalized financial advice while growing customer portfolios.

Key qualifications include a Bachelor's degree in Business Administration or Finance, three years of management experience, and fluency in English and Spanish. Join us to enhance customer loyalty and deliver tailored solutions in a supportive environment.

Qualifications

• Bachelor’s degree in Business Administration, Finance or related field required.
• Minimum of three (3) years in a financial services company or related management role.
• Supervisory experience in a call center environment highly desirable.
• Fluency in English and Spanish (verbal and written).

Responsibilities

• Manage high‑value customer relations and provide concierge‑type service.
• Identify potential new clients and manage their wealth.
• Provide personalized financial advice that aligns with clients’ financial objectives.
• Take ownership of the customer experience, resolving escalated issues.

Skills

Consulting

Sales

Interpersonal Skills

Communication

Analytical Skills

Problem-Solving

Decision-Making

Education

Bachelor’s degree in Business Administration or Finance

Job description

Oriental Bank is seeking a Manager, Remote Network (Call Center Concierge) to oversee the Concierge team and ensure exceptional service to high-end customers. The ideal candidate will manage high-value relationships and provide personalized financial advice while growing customer portfolios.

Key qualifications include a Bachelor's degree in Business Administration or Finance, three years of management experience, and fluency in English and Spanish. Join us to enhance customer loyalty and deliver tailored solutions in a supportive environment.