Customer Experience Banker - Remote-Ready Concierge

0101 The Huntington National Bank; Neshannock Township (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits, loans, and other banking services.

You will process transactions accurately while educating customers on products, technology, and banking solutions, and you will collaborate with partners to deepen relationships and ensure service excellence.

Qualifications

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products and consumer lending.
• Grow customer relationships through disciplined sales processes and referrals.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Communication

Technology literacy

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits, loans, and other banking services.

You will process transactions accurately while educating customers on products, technology, and banking solutions, and you will collaborate with partners to deepen relationships and ensure service excellence.