Elite Banking Concierge Manager

Oriental; San Juan (PR); On-site; USD 60,000 - 80,000; Full time

Job summary

Oriental is seeking a Manager for Remote Network in San Juan, PR to oversee the Concierge team dedicated to high-end customer service. The role involves managing relationships with high-value clients and ensuring exceptional service levels.

Applicants should have a Bachelor’s degree, at least 3 years of management experience in financial services, and be fully bilingual in English and Spanish. Strong interpersonal and analytical skills are critical for this role.

Qualifications

• 3+ years of experience in financial services or management, preferably in a call center.
• Supervisory experience in call center environment is highly-desirable.
• Excellent verbal and written consulting, sales, and communication skills.

Responsibilities

• Manage high-value customer relations and provide concierge-type services.
• Identify and build relationships with potential clients.
• Supervise and support the professional development of the team.
• Grow relationships to generate additional product bonding and referrals.

Skills

Customer relationship management

Bilingual (English and Spanish)

Analytical and decision-making skills

Sales skills

Interpersonal communication

Education

Bachelor’s degree in Business Administration, Finance or related field

Job description

Oriental is seeking a Manager for Remote Network in San Juan, PR to oversee the Concierge team dedicated to high-end customer service. The role involves managing relationships with high-value clients and ensuring exceptional service levels.

Applicants should have a Bachelor’s degree, at least 3 years of management experience in financial services, and be fully bilingual in English and Spanish. Strong interpersonal and analytical skills are critical for this role.