Elite Banking Concierge Manager

Oriental Bank Plc.; San Juan (PR); On-site; USD 60,000 - 80,000; Full time

Job summary

Oriental Bank Plc. is seeking a Manager for the Call Center (Concierge) based in San Juan, Puerto Rico. This position entails overseeing the Concierge team to provide exceptional service to high-end customers, enhancing their financial experiences through personalized advice and relationship management.

Requirements include a Bachelor’s degree and at least three years of management experience in financial services, alongside fluency in English and Spanish. The ideal candidate should excel in consulting and possess strong interpersonal communication skills.

Qualifications

• At least three years of experience in financial services or management.
• Supervisory experience in a call center environment is highly desirable.
• Strong problem-solving skills.

Responsibilities

• Oversee the Concierge team serving high-end customers.
• Identify cross-selling opportunities to maximize revenue.
• Cultivate and strengthen client relationships.

Skills

Bilingual (English and Spanish)

Consulting and sales skills

Interpersonal communication

Analytical skills

Education

Bachelor’s degree in Business Administration or Finance

Job description

Oriental Bank Plc. is seeking a Manager for the Call Center (Concierge) based in San Juan, Puerto Rico. This position entails overseeing the Concierge team to provide exceptional service to high-end customers, enhancing their financial experiences through personalized advice and relationship management.

Requirements include a Bachelor’s degree and at least three years of management experience in financial services, alongside fluency in English and Spanish. The ideal candidate should excel in consulting and possess strong interpersonal communication skills.