Remote Azure & M365 L3 Support Engineer – AVD & Automation

Darize; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Dedicated agent support

Learning & Development platform access

Professional development program

Private healthcare & life insurance

Job summary

Darize is seeking two L3 Support Engineers to join remotely and support a Microsoft cloud environment (Azure, Microsoft 365, Identity, Networking, Azure Virtual Desktop) for a logistics project. The role is 75% ticket handling and 25% automation, starting ASAP until 03/27 with possible extension.

You will own incident management end-to-end, troubleshoot complex issues, and contribute to automation and IaC initiatives. Strong English (B2) and cloud expertise are required.

Qualifications

• Experience in L3 support, cloud operations, or infrastructure support.
• Advanced knowledge of Microsoft Azure and Microsoft 365 administration.
• Hands-on experience with Entra ID, Azure Virtual Desktop, Windows 10/11, and FSLogix.
• Good understanding of networking including DNS, NSGs, routing, Private Endpoints, VPN, and ExpressRoute.

Responsibilities

• Take end-to-end ownership of complex incidents managed through ServiceNow or Jira, ensuring proper prioritization, documentation, SLA compliance, and escalation.
• Troubleshoot advanced issues across Azure infrastructure, VMs, storage, networking, Microsoft 365, Entra ID, Windows 10/11, and Azure Virtual Desktop.
• Investigate Exchange Online, SharePoint, OneDrive, Teams, M365 Apps, Conditional Access, DNS, NSGs, Private Endpoints, VPN, and ExpressRoute issues.
• Monitor and analyze Azure Monitor and Microsoft Defender alerts using logs, workbooks, and KQL queries.
• Perform root-cause analysis and coordinate incident resolution across technical teams.
• Automate operational activities using PowerShell, Azure Automation, Logic Apps, Azure Functions, Intune, and Microsoft Graph API.
• Support infrastructure-as-code processes using Terraform and CI/CD pipelines.
• Maintain technical documentation, scripts, operational runbooks, and change records.
• Communicate technical findings, business impact, and next steps clearly to stakeholders.

Skills

Azure administration

Microsoft 365 administration

Entra ID

Azure Virtual Desktop

PowerShell scripting

Automation

Networking basics

Tools

Terraform

Azure Automation

Logic Apps

Azure Functions

Intune

Microsoft Graph API

Job description

Darize is seeking two L3 Support Engineers to join remotely and support a Microsoft cloud environment (Azure, Microsoft 365, Identity, Networking, Azure Virtual Desktop) for a logistics project. The role is 75% ticket handling and 25% automation, starting ASAP until 03/27 with possible extension.

You will own incident management end-to-end, troubleshoot complex issues, and contribute to automation and IaC initiatives. Strong English (B2) and cloud expertise are required.