L3 Support Engineer (Azure, M365, AVD & Automation)

Darize; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Dedicated agent support

Learning & Development platform access

Professional development program

Private healthcare & life insurance

Job summary

Darize is seeking two L3 Support Engineers to join remotely and support a Microsoft cloud environment (Azure, Microsoft 365, Identity, Networking, Azure Virtual Desktop) for a logistics project. The role is 75% ticket handling and 25% automation, starting ASAP until 03/27 with possible extension.

You will own incident management end-to-end, troubleshoot complex issues, and contribute to automation and IaC initiatives. Strong English (B2) and cloud expertise are required.

Qualifications

• Experience in L3 support, cloud operations, or infrastructure support.
• Advanced knowledge of Microsoft Azure and Microsoft 365 administration.
• Hands-on experience with Entra ID, Azure Virtual Desktop, Windows 10/11, and FSLogix.
• Good understanding of networking including DNS, NSGs, routing, Private Endpoints, VPN, and ExpressRoute.

Responsibilities

• Take end-to-end ownership of complex incidents managed through ServiceNow or Jira, ensuring proper prioritization, documentation, SLA compliance, and escalation.
• Troubleshoot advanced issues across Azure infrastructure, VMs, storage, networking, Microsoft 365, Entra ID, Windows 10/11, and Azure Virtual Desktop.
• Investigate Exchange Online, SharePoint, OneDrive, Teams, M365 Apps, Conditional Access, DNS, NSGs, Private Endpoints, VPN, and ExpressRoute issues.
• Monitor and analyze Azure Monitor and Microsoft Defender alerts using logs, workbooks, and KQL queries.
• Perform root-cause analysis and coordinate incident resolution across technical teams.
• Automate operational activities using PowerShell, Azure Automation, Logic Apps, Azure Functions, Intune, and Microsoft Graph API.
• Support infrastructure-as-code processes using Terraform and CI/CD pipelines.
• Maintain technical documentation, scripts, operational runbooks, and change records.
• Communicate technical findings, business impact, and next steps clearly to stakeholders.

Skills

Azure administration

Microsoft 365 administration

Entra ID

Azure Virtual Desktop

PowerShell scripting

Automation

Networking basics

Tools

Terraform

Azure Automation

Logic Apps

Azure Functions

Intune

Microsoft Graph API

Job description

About the Project

We are looking for two L3 Support Engineers to join the team from logistics industry and support a Microsoft cloud environment covering Azure, Microsoft 365, Identity, Networking, and Azure Virtual Desktop. The role combines around 75% supporting tickets and 25% helping with automations. Work Mode: remote Start of the project: ASAP Duration of the project: till the end of 03/27, with a possibility of extension.

Job Responsibilities

• Take end-to-end ownership of complex incidents managed through ServiceNow or Jira, ensuring proper prioritization, documentation, SLA compliance, and escalation.
• Troubleshoot advanced issues across Azure infrastructure, VMs, storage, networking, Microsoft 365, Entra ID, Windows 10/11, and Azure Virtual Desktop.
• Investigate Exchange Online, SharePoint, OneDrive, Teams, M365 Apps, Conditional Access, DNS, NSGs, Private Endpoints, VPN, and ExpressRoute issues.
• Monitor and analyze Azure Monitor and Microsoft Defender alerts using logs, workbooks, and KQL queries.
• Perform root-cause analysis and coordinate incident resolution across technical teams.
• Automate operational activities using PowerShell, Azure Automation, Logic Apps, Azure Functions, Intune, and Microsoft Graph API.
• Support infrastructure-as-code processes using Terraform and CI/CD pipelines.
• Maintain technical documentation, scripts, operational runbooks, and change records.
• Communicate technical findings, business impact, and next steps clearly to stakeholders.

Expectations

• Strong experience in L3 support, cloud operations, or infrastructure support.
• Advanced knowledge of Microsoft Azure and Microsoft 365 administration.
• Hands-on experience with Entra ID, Azure Virtual Desktop, Windows 10/11, and FSLogix.
• Good understanding of networking, including DNS, NSGs, routing, Private Endpoints, VPN, and ExpressRoute.
• Strong PowerShell scripting and automation skills.
• Experience with Azure Monitor, Microsoft Defender, diagnostic logs, and KQL.
• Knowledge of infrastructure as code, version control, and CI/CD.
• Experience with ServiceNow or Jira and structured incident and change management processes.
• English on an advanced level (min. B2).
• Nice to have: Terraform; Azure Automation/Functions.

We offer

• Dedicated Agent support – your go-to person for project continuity, client communication, day-to-day administration, and long-term professional development.
• Access to Darize Learning & Development – our internal development platform featuring webinars, industry reports and articles, access to learning platforms such as DataCamp and Coursera, and regular invitations to technical, business, and lifestyle events.
• Community and networking events – from Kick-Off trips, Christmas celebrations, and Summer Sport Games to family picnics and cultural events for you and your loved ones.
• Consultant Development Program – personalized professional development support based on current industry trends and market needs, delivered by experienced mentors and development advisors.
• Comprehensive benefits package – including private healthcare, life insurance, a sports card for you and your family members, as well as access to employee discounts in Poland and abroad.
• A community of experienced IT experts – exchange knowledge and collaborate with technology professionals who bring years of hands-on experience delivering complex technology projects (the average professional experience of our consultants in Poland exceeds 10 years).

About Darize

Some projects keep businesses running. Others help them evolve and grow. If you're more drawn to the latter, chances are we have a lot in common. At Darize, we work with organizations tackling complex technology challenges. In IT, one challenge is always around the corner: before one project ends, it’s already time to think about the next. Add uncertainty, rate negotiations, and administrative tasks, and it’s easy to lose focus on what matters most. That’s why we do more than connect experts with projects. We provide stability, access to ambitious technology initiatives, and a community of experienced professionals so you can focus on what you do best. Darize brings together more than 2,500 consultants across 24 countries. In Poland, you may know us as 7N, the brand we built for over 20 years. We value expertise, long-term relationships, and a culture rooted in trust, quality, and Nordic values. We challenge the status quo and create an environment where people matter more than processes.