Remote AWS Amazon Connect Architect & IaC Engineer

cginfinity; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

cgInfinity is seeking an experienced AWS Amazon Connect Configuration & Deployment Engineer to lead ACCO deployments, configure IaC-based solutions, and optimize telephony integrations in a remote setting.

You will implement access control frameworks, establish governance, and support enterprise SSO with IdP. The role emphasizes security, CI/CD automation, and comprehensive documentation across environments.

Qualifications

• Experience implementing and administering Amazon Connect solutions.
• Strong knowledge of AWS cloud services (IAM, Lambda, API Gateway, DynamoDB, CloudWatch).
• Infrastructure as Code using OpenTofu or Terraform.
• Experience designing CI/CD pipelines in AWS environments.
• Knowledge of identity management, SSO, and enterprise authentication integrations.
• Experience with access control frameworks, security standards and governance.

Responsibilities

• Deploy ACCO user interfaces, APIs, and AWS resources using OpenTofu IaC.
• Configure and deploy pre-built ACCO modules within Amazon Connect environments.
• Assess, configure, and optimize DynamoDB implementations for ACCO.
• Design and implement tagging strategies and access control frameworks.
• Establish and document attribute taxonomies, naming conventions, and configuration standards.
• Execute functional testing, validate deployments, and assess framework performance.
• Develop and maintain operational, configuration, and security documentation.
• Configure user access models and support access management processes.
• Integrate enterprise SSO solutions with IdP.
• Design and implement CI/CD pipelines for ACCO configuration and deployment management.
• Synchronize configuration data across non-production environments.
• Configure telephony services, including DNIS setup and validation.
• Create sample configurations (queues, routing, telephony) for common use cases.
• Document deployment procedures, testing outcomes, and ongoing support requirements.

Skills

Amazon Connect

AWS Cloud Services

CI/CD Automation

Identity & Access Management

Single Sign-On

Security & Governance

Telephony & DNIS

Technical Documentation

Tools

OpenTofu

Terraform

Job description

cgInfinity is seeking an experienced AWS Amazon Connect Configuration & Deployment Engineer to lead ACCO deployments, configure IaC-based solutions, and optimize telephony integrations in a remote setting.

You will implement access control frameworks, establish governance, and support enterprise SSO with IdP. The role emphasizes security, CI/CD automation, and comprehensive documentation across environments.