AWS Connect Engineer || Hybrid in Charlotte, NC || W2 & C2C

Value Spectrum Technologies; Charlotte (NC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Value Spectrum Technologies seeks an experienced AWS Connect Engineer to design, develop, and maintain scalable contact center solutions in the AWS cloud. You will automate infrastructure with Terraform, configure outbound campaigns, and ensure reliable telephony integrations and monitoring.

The role focuses on outbound communications, campaign management, and secure, automated infrastructure deployment, with hybrid work in Charlotte, NC.

Qualifications

• Experience with AWS Connect administration and development.

Responsibilities

• Design, build, and maintain AWS Connect contact center solutions.
• Develop and manage infrastructure using Terraform.
• Implement and support AWS Connect outbound campaigns and workflows.
• Configure voice, SMS, and email channels and integrate with AWS services.

Skills

AWS Cloud

AWS Connect

IaC with Terraform

DevOps practices

Tools

Terraform

Lambda

DynamoDB

S3

SNS

SES

EventBridge

CloudWatch

GitHub Actions

Job description

Job Summary

We are looking for an experienced AWS Connect Engineer with strong expertise in Terraform Infrastructure as Code (IaC) and AWS Connect Outbound Communications. The ideal candidate will design, develop, automate, and support scalable contact center solutions using AWS cloud services, with a focus on outbound communication workflows, campaign management, telephony integrations, and infrastructure automation.

Role

AWS Connect Engineer

Location

Hybrid in Charlotte, NC

Experience

10+

Job Summary

We are looking for an experienced AWS Connect Engineer with strong expertise in Terraform Infrastructure as Code (IaC) and AWS Connect Outbound Communications. The ideal candidate will design, develop, automate, and support scalable contact center solutions using AWS cloud services, with a focus on outbound communication workflows, campaign management, telephony integrations, and infrastructure automation.

Key Responsibilities

• Design, build, and maintain AWS Connect contact center solutions.
• Develop and manage infrastructure using Terraform.
• Implement and support AWS Connect Outbound Campaigns and outbound communication workflows.
• Configure contact flows, queues, routing profiles, and user management in AWS Connect.

Integrate AWS Connect With AWS Services Such As

• Lambda
• DynamoDB
• S3
• SNS
• SES
• Event Bridge
• Amazon Pinpoint
• Automate infrastructure deployment using CI/CD pipelines.
• Develop reusable Terraform modules and maintain IaC standards.
• Configure voice, SMS, and email communication channels.
• Troubleshoot AWS Connect platform, telephony, and integration issues.
• Implement security, monitoring, logging, and compliance best practices.
• Collaborate with business stakeholders and solution architects for requirements gathering and solution design.

Required Skills

AWS

• Strong experience with AWS Cloud Services
• AWS Connect Administration and Development
• AWS Connect Contact Flows
• AWS Connect Outbound Campaigns

Lambda, API Gateway

• DynamoDB, S3
• SNS, SES
• CloudWatch
• IAM

Terraform

• Advanced Terraform development
• State management
• Terraform modules

Workspaces

• Remote backend configuration
• Infrastructure Automation
• Outbound Communications
• Outbound dialing campaigns
• Predictive/Progressive dialing concepts
• SMS and Email campaign integration
• Customer engagement workflows
• Contact center operations

DevOps

• Git/GitHub
• Jenkins, GitHub Actions, or Azure DevOps
• CI/CD pipelines
• Infrastructure deployment automation