Remote Avaya Telecom Specialist — Entry Level

ITC Federal, Inc; Fairfax (VA); Remote; USD 62,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Dental and Vision

401(k)

Tuition reimbursement

FSA

11 paid federal holidays

3 weeks PTO

Job summary

ITC Federal, LLC seeks a Junior Telecom / Avaya Specialist to support moves, adds, and changes for Avaya telephony across the organization. The role will work under senior telecom engineers to maintain and support enterprise voice infrastructure in a primarily remote environment.

This entry-level opportunity is ideal for someone pursuing a career in telecommunications and unified communications, with a focus on learning Avaya technologies, telecom support procedures, and documentation best

Qualifications

• Exposure to Avaya telephony systems or enterprise voice platforms.
• High attention to detail and strong organizational skills.
• Ability to follow documented technical processes and procedures.
• Strong communication and customer service skills.
• Basic understanding of IT or telecommunications concepts.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook).
• Ability to learn technical systems and tools quickly.

Responsibilities

• Perform MACs for Avaya telephony systems, including provisioning and feature updates.
• Assist with configuration updates and basic administration within Avaya voice platforms under guidance.
• Support user requests and service tickets related to telecom services.
• Update and maintain telecom documentation and inventory records.
• Coordinate with IT teams and end users to schedule phone moves and installations.
• Assist with troubleshooting basic voice service issues and escalate complex problems.
• Ensure work follows telecom processes, change management, and security requirements.
• Participate in asset tracking and documentation of equipment.
• Assist in training to develop knowledge of Avaya systems and enterprise telecoms.

Skills

Avaya exposure

Attention to detail

Follow documented processes

Strong communication

Ability to learn quickly

Tools

Microsoft Office

ServiceNow

Job description

ITC Federal, LLC seeks a Junior Telecom / Avaya Specialist to support moves, adds, and changes for Avaya telephony across the organization. The role will work under senior telecom engineers to maintain and support enterprise voice infrastructure in a primarily remote environment.

This entry-level opportunity is ideal for someone pursuing a career in telecommunications and unified communications, with a focus on learning Avaya technologies, telecom support procedures, and documentation best