Remote Avaya Telecom Associate (MACs & Support)

ITC Federal, Inc; Fair Oaks (VA); Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k)

Tuition reimbursement

Flexible Spending Account (FSA)

11 paid federal holidays

3 weeks PTO

Job summary

ITC Federal, LLC is seeking a Junior Telecommunications Engineer to support Avaya-based telephony operations on a government program. This entry-level role focuses on MACs, provisioning, and basic administration under senior guidance.

The position is remote, offering exposure to enterprise voice infrastructure and documentation practices. You will learn Avaya technologies, collaborate with IT teams, and help maintain telecom records while following security and change-management procedures.

Qualifications

• Exposure to Avaya telephony systems or enterprise voice platforms.
• High attention to detail and strong organizational skills.
• Ability to follow documented technical processes and procedures.
• Strong communication and customer service skills.
• Basic understanding of IT or telecommunications concepts.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook).
• Ability to learn technical systems and tools quickly.

Responsibilities

• Perform Moves, Adds, and Changes (MACs) for Avaya telephony systems, including user provisioning, extension assignments, and feature updates.
• Assist with configuration updates and basic administration within Avaya voice platforms under the guidance of senior telecom engineers.
• Support user requests and service tickets related to telecom services, ensuring accurate and timely resolution.
• Update and maintain telecom documentation and system records related to phone assignments, configurations, and inventory.
• Coordinate with IT teams and end users to schedule and complete phone moves, installations, and configuration changes.
• Assist with troubleshooting basic voice service issues and elevate complex issues to senior telecom staff when necessary.
• Ensure all work follows established telecom processes, change management procedures, and security requirements.
• Support telecom asset tracking and ensure equipment is properly documented and inventoried.
• Participate in training and mentoring to develop technical knowledge of Avaya systems and enterprise telecommunications environments.

Skills

Avaya experience

Attention to detail

Process adherence

Communication skills

IT basics

MS Office

Rapid learner

Tools

ServiceNow

Job description

ITC Federal, LLC is seeking a Junior Telecommunications Engineer to support Avaya-based telephony operations on a government program. This entry-level role focuses on MACs, provisioning, and basic administration under senior guidance.

The position is remote, offering exposure to enterprise voice infrastructure and documentation practices. You will learn Avaya technologies, collaborate with IT teams, and help maintain telecom records while following security and change-management procedures.