Remote Automotive Transmission Tech Support Specialist

Burnout Brands; United States; Remote; USD 53,000 - 72,000; Full time

Benefits offered by this job

80 hours PTO

Medical, dental and vision insurance

401K with 4% company match

Holiday pay

ADP TotalSource

Training and professional development

Job summary

BD Diesel Performance is seeking a Technical Support Representative to deliver world-class sales support, help customers select parts, and provide installation guidance. This role focuses on automotive transmissions knowledge, especially gas transmissions, to maximize vehicle performance.

Reporting to the Technical Service Supervisor, the position operates 8:00 AM–5:00 PM PST, Monday–Friday, with remote work options.

Qualifications

• High School diploma or equivalent required.
• Vehicle maintenance experience is required; gas transmission knowledge preferred.
• 2 years of customer-facing service experience preferred; ASE certification optional.

Responsibilities

• Provide world-class sales support and help customers select parts and advise on installation.
• Act as technical expert for both customers and sales team.
• Relay customer feedback to engineering and sales to identify trends for product improvement.
• Provide customers with in-depth information regarding equipment and parts for sale.
• Support the sales team with technical knowledge and customer support as needed.

Skills

Vehicle maintenance

Gas transmission experience

Customer facing service

Education

High School diploma or equivalent

ASE Automotive Certification or equivalent

Job description

BD Diesel Performance is seeking a Technical Support Representative to deliver world-class sales support, help customers select parts, and provide installation guidance. This role focuses on automotive transmissions knowledge, especially gas transmissions, to maximize vehicle performance.

Reporting to the Technical Service Supervisor, the position operates 8:00 AM–5:00 PM PST, Monday–Friday, with remote work options.