Remote Automotive Customer Support Specialist

careersus-teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance is seeking an Automotive Customer Service Specialist to serve as the primary point of contact for clients, handling inbound and outbound inquiries with a focus on delivering a seamless, high-quality customer experience. This role supports a fast-paced environment and requires a commitment to service excellence across multiple channels.

The position requires a High School diploma or equivalent, at least 6 months of customer service experience, and the ability to type 25+ wpm.

Qualifications

• High School diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Handle caseload if required.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing 25 wpm

Windows OS

Communication skills

Problem solving

Education

High School diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance is seeking an Automotive Customer Service Specialist to serve as the primary point of contact for clients, handling inbound and outbound inquiries with a focus on delivering a seamless, high-quality customer experience. This role supports a fast-paced environment and requires a commitment to service excellence across multiple channels.

The position requires a High School diploma or equivalent, at least 6 months of customer service experience, and the ability to type 25+ wpm.