Remote Automotive Customer Care Specialist

Teleperformance USA; Nevada (IA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Job summary

Teleperformance USA is seeking an Automotive Customer Service Specialist to act as a primary contact for clients, handling inbound/outbound communications and resolving inquiries to ensure a positive customer experience. The role supports a high-velocity environment with a focus on service excellence.

Applicants should have at least 6 months of customer service experience, strong typing skills, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Handle caseload if required
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Communication

Problem solving

Team collaboration

Time management

Adaptability

Education

High School Diploma

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking an Automotive Customer Service Specialist to act as a primary contact for clients, handling inbound/outbound communications and resolving inquiries to ensure a positive customer experience. The role supports a high-velocity environment with a focus on service excellence.

Applicants should have at least 6 months of customer service experience, strong typing skills, and comfort with Windows-based systems.