Remote Automotive Customer Service Pro

Teleperformance USA; Wyoming (OH); Remote; USD 32,000 - 46,000; Full time

Job summary

Teleperformance USA is hiring an Automotive Customer Service Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment. This role relies on accuracy, empathy, and teamwork to ensure every interaction meets our standards.

You will resolve inquiries using a suite of web-based tools to deliver a seamless, positive customer experience, working across phone, email, chat and social channels as needed.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Handle caseload if required
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Communication

Problem solving

Team collaboration

Time management

Open-mindedness

Critical thinking

Emotional intelligence

Upselling

Attention to detail

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is hiring an Automotive Customer Service Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence in a high-velocity environment. This role relies on accuracy, empathy, and teamwork to ensure every interaction meets our standards.

You will resolve inquiries using a suite of web-based tools to deliver a seamless, positive customer experience, working across phone, email, chat and social channels as needed.