Remote Automotive Support Specialist

Openlane

Northern (KY)

Hybrid

USD 26,000 - 30,000

Full time

7 days ago

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Job summary

Openlane is seeking a remote Customer Service Representative to support repossession companies, lenders, and other customers by answering questions and troubleshooting via phone, chat, or email. The role operates 100% remotely within EST hours (8:00am–8:00pm) and emphasizes policy adherence and first-contact resolution.

You will document issues, collaborate across departments, and maintain precise case notes while delivering timely updates to customers.

Qualifications

High School Diploma or GED required with some college preferred.
Three years of customer service or call center experience required.
General automotive knowledge required.
Ability to work independently, efficiently and meet all internal and external time commitments.
Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues to create a win-win solution.
General knowledge of a Technical Support Ticket System and how to submit a trouble ticket on behalf of a customer.

Responsibilities

Assist customers with website related issues such as passwords, account permissions, training users, troubleshooting, and identifying issues with mobile apps and online data.
Document issues in the ticketing system, when necessary, problem solve with other departments and correct information in the system.
Identify customer needs, issues, and perceptions.
Recognize, document, and communicate trends in customer calls.
Gather information from various sources to build a 'resolution' for customers.
Create accurate and concise case notes regarding customer interactions.
Follow-up with customers to report status of issue resolution or other information.