Remote Automotive Claims Support Specialist

The Reynolds and Reynolds Company; Minneapolis (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

HSA

401(k) with up to 6% match

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development and training

Promotion from within

Job summary

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, seeks a Customer Service Representative - Automotive for a fully remote role.

You will handle inbound calls about maintenance claims, explain contract provisions, and guide customers through documentation and claims processes. Ideal candidates are bilingual in English/Spanish with strong customer service and phone skills, a minimum 40 WPM, and multitasking ability.

Qualifications

• Bilingual English/Spanish preferred.
• Strong customer service and phone skills required.
• Typing speed minimum 40 WPM.
• Good multitasking abilities and reliability.
• ASE certifications a plus; automotive experience is a plus.

Responsibilities

• Take inbound calls from AGWS customers to assist with maintenance claim questions.
• Walk customers through and explain their contracts in relation to claims.
• Review automotive contracts and evaluate maintenance claims.
• Obtain needed documentation from customers to process claims.
• Log notes and input documentation in the AGWS system.

Skills

Bilingual English/Spanish

Customer service

Phone skills

Typing 40 WPM

Multitasking

Reliable internet 50 Mbps

ASE certifications a plus

Education

Technical certification or degree

Job description

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, seeks a Customer Service Representative - Automotive for a fully remote role.

You will handle inbound calls about maintenance claims, explain contract provisions, and guide customers through documentation and claims processes. Ideal candidates are bilingual in English/Spanish with strong customer service and phone skills, a minimum 40 WPM, and multitasking ability.