Remote Automotive Claims Support Specialist

The Reynolds and Reynolds Company; Des Moines, Northern (IA, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

American Guardian Warranty Services, Inc. (AGWS) seeks a Customer Service Representative - Automotive for a 100% remote role. You will handle inbound calls, review contracts, and help customers with their maintenance claim questions.

Ideal candidates are bilingual (English/Spanish) with strong phone skills, the ability to type 40 WPM, and good multitasking abilities. Related automotive experience is a plus.

Qualifications

• Customer service experience is essential.
• Strong phone etiquette and listening skills.
• Ability to type at least 40 WPM and multitask.
• Bilingual English/Spanish preferred; ASE cert is a plus.

Responsibilities

• Review automotive contracts and evaluate maintenance claims.
• Obtain documentation from customers to support claims.
• Assist customers with contract questions and provisions.
• Log notes and upload documentation in the AGWS system.

Skills

Customer service

Phone skills

Typing 40 WPM

Multitasking

Bilingual English/Spanish

Education

Technical certification or degree

Job description

American Guardian Warranty Services, Inc. (AGWS) seeks a Customer Service Representative - Automotive for a 100% remote role. You will handle inbound calls, review contracts, and help customers with their maintenance claim questions.

Ideal candidates are bilingual (English/Spanish) with strong phone skills, the ability to type 40 WPM, and good multitasking abilities. Related automotive experience is a plus.