Remote Automotive Claims Support Specialist

The Reynolds and Reynolds Company; Minneapolis (MN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision, life; HSA

401(k) with up to 6% match

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development and training

Promotion from within

Job summary

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, seeks a Customer Service Representative - Automotive for a 100% remote role.

You will handle inbound calls about maintenance claims, explain contract provisions, and guide customers through claim documentation and steps. The role emphasizes bilingual English/Spanish communication, strong phone etiquette, and accurate data entry in the AGWS system.

Qualifications

• Bilingual in English/Spanish preferred.
• Technical certification or degree preferred.
• Strong customer service and phone skills required.
• Must be able to type a minimum of 40 WPM.

Responsibilities

• Review automotive contracts and evaluate maintenance claims.
• Obtain needed documentation from customers to process claims.
• Assist customers with questions about contracts and provisions.
• Log notes and input documentation in the AGWS system.

Skills

Bilingual EN/ES

Customer service

Phone skills

High multitasking

Typing 40 WPM

Internet 50 Mbps

ASE credentials (a plus)

Automotive CS experience (a plus)

Education

Technical certification or degree

Tools

AGWS system

Job description

Job Description:

*This is a 100% remote position working Monday-Friday 9:45am-6:15pm CST*

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities will include, but are not limited to:

- Reviewing automotive contracts and evaluating maintenance claims
- Obtaining any needed documentation from the customer to assist with processing maintenance claims
- Assisting customers with general questions related to their contracts, and going over provisions on contracts
- Using the AGWS system to log notes and input documentation

#LI-DNI

Training:

On the job

Requirements:

• Bilingual in English/Spanish preferred

• Technical certification or degree preferred
• Strong customer service and phone skills
• Previous automotive experience in service or automotive related customer service is a plus
• Must be able to type a minimum of 40 WPM
• Strong multitasking skills
• ASE certifications a plus
• Must have reliable internet with at least a download speed of 50mbps

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
- Professional development and training
- Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Bilingual in English/Spanish preferred. Technical certification or degree preferred. Strong customer service and phone skills. Previous automotive experience in service or automotive related customer service is a plus. Must be able to type a minimum of 40 WPM. Strong multitasking skills. ASE certifications a plus. Must have reliable internet with at least a download speed of 50mbps